Contractor- IT Support Technician (US Work Visa Sponsorship)- Austin, US
Permanent @H1B1 Recruiting posted 6 years ago in IT/ QA/ Graphics Shortlist Email JobJob Detail
-
Job ID 4179
-
Career Level Staff
-
Experience Fresh
-
Gender Any
-
Industry Information Technology
-
Qualifications Bachelor's Degree
Job Description
The IT Support Technician provides technical support to Abaco sites. Representative duties include:
- Provide day-to-day technical support, assistance, and training.
- Respond to help desk calls, emails, and web requests, and resolve in a timely manner or escalate to the next level of support.
- Identify trends in support requests and respond to increasing trends or unusual activity.
- Provide information and assistance on word processing and internet applications.
- Install, configure, update, and repair computer hardware and peripherals.
- Assists in evaluating systems/software applications for local needs and train personnel in their use.
- Install new or updated releases of software applications.
- Prepare and maintain documentation for local software applications, procedures, and systems.
- Provide support for mobile computing devices and remote access.
- Provide basic support for the VoIP telephone system.
- Assist with testing, establishing, and monitoring video and telephone conferences.
- Assist with network maintenance/troubleshooting and backups.
- Assist with reconfiguring Network switches
- Ability to create workflows in Microsoft SharePoint and troubleshoot errors
- Perform basic inventory control duties.
REQUIRED QUALIFICATIONS
- Good education and specialized experience.
- Strong customer service skills.
- Excellent written and verbal communication skills.
- Ability to function as a team player in a fast-paced, team-oriented office environment with frequent interruptions.
- Thorough understanding of computer processes and capabilities, including personal computer operating systems and applications.
- Familiarity with computer operations in a networked environment.
- Working knowledge of word processing software and email applications.
- Basic understanding of audiovisual systems with an emphasis on videoconferencing.
- Proficiency with iOS and Android devices.
- Ability to work independently with minimal onsite supervision, to adapt to changing needs, and to meet deadlines and commitments.
- Ability to identify emerging trends in technology and to share that information with the team.
- Ability to interact in a positive and professional manner with users at all levels of Abaco.
- Position includes occasional travel and after-hours support
- SharePoint Certified a plus
At Abaco, we know that our people are our strength. We’re a team with a common goal – and we’re passionate about what we do, innovative, and open-minded. We’re not just given responsibility – we’re actively encouraged to make things happen. Oh, and – we have fun. If that sounds like your kind of organization – why not join us?
Abaco Systems prides itself on being an Equal Opportunity Employer.
Other jobs you may like
-
Software Developer job – Singapore
- @ H1B1 Recruiting
- Changi, Singapore