Account Manager, Commercial – Austin, Texas

Full time H1B1 Recruiting in Accounting/ Finance Email Job
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Job Detail

  • Career Level Staff
  • Experience 5 Years
  • Gender Any
  • Industry HR & Marketing
  • Qualifications Bachelor's Degree

Job Description

Working as part of Absolute’s award-winning Sales team, Commercial Account Managers are primarily responsible for prospecting for new customers, relationship building with our partners, and meeting quarterly sales goals.

While the primary focus of the role is new account acquisition, Commercial Account Managers are also responsible for providing customer support to our top level existing customers. Commercial Account Managers will engage with existing customers to review overall account health, new product offerings, and consultation to help sustain and expand our footprint in these accounts.

Accountabilities Will Include:    

Pre-sales:

  • Prospecting and Lead Conversion
    • Data mine high potential accounts, identify key accounts & contacts to engage
    • Follow up on all leads provided through marketing resources in a timely and effective manner. Develop & maintain a high lead conversion rate
    • Implement and maintain a high daily rate of outbound calling and email campaigns
  • Customer Engagement
    • Define the customers current IT situation, challenges and needs
    • Present Absolute product web demos to prospects and existing customers as a solution to their needs
    • Become a trusted advisor and product expert to all customers regarding endpoint security
    • Share customer best practices where allowed and acquire customer references
    • Attend onsite customer meetings and events where ROI is high for sales conversion, minimally once per quarter
  • Partner Support (OEM, DRC & VAR)
    • Build out an expansive network of lasting relationships with partners in your territory
    • Offer training through web virtual rooms and onsite visits
    • Field partner sales calls to provide sales assistance and expertise
    • Assist and provide skus and pricing as requested
  • CRM
    • Manage pipeline, ensuring an accurate forecast with weekly updates in Salesforce.com
    • Build and maintain an effective four quarter rolling 2x pipeline in Salesforce.com
    • Maintain customer accounts and contact database in Salesforce.com
    • Input and record pertinent meetings, emails, phone calls and supporting customer data into Salesforce.com as appointments, activities and/or notes to ensure seamless customer support

 Post-sales:

  • Compile and report revenue numbers, adjusting revenue, probability and close dates consistently as needed
  • Reconcile quarterly revenue tracking with finances daily invoice summary
  • Administer product upgrades and term extensions as requested
  • Assist and implement customer onboarding
  • Find, track and expand opportunities with existing customers
  • Upsell Absolute product portfolio across customer base

Participate in department initiatives and develop related knowledge:

  • Attend training sessions offered; grow knowledge of Absolute products/services and internal systems and tools, including Salesforce.com
  • Stay current in Marketing collateral and related product / service positioning
  • Mentor, coach and assist in the onboarding of new hires
  • Build and maintain successful lasting professional relationships with internal support teams
  • Contribute to a customer-focused environment that encourages information sharing, team-based sales activity, and an absolute focus on new business, expansion and development
  • Work cohesively with sales peers. Share best practices and initiate effective joint coverage model when necessary


What you’ll need:

Education:

  • Post-Secondary education – desirable
  • General computer science qualification expected, university or college education preferred.

Experience:

  • Minimum 5 years technology sales experience
  • Minimum 3 years SaaS and/or Enterprise software sales experience
  • MS Excel, Outlook, Power Point

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